1. Introduction
At Luxurywear, we place great importance on your satisfaction and security. This Buyer Protection Policy has been designed to provide you with protection and peace of mind when making your purchases. It describes the conditions under which you can make a claim should any problems arise with your purchase.
2. Scope
This policy applies to all purchases made through our platform, including physical products, digital content and services, and covers:
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Goods or services not received.
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Goods received that differ significantly from the description.
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Damaged or defective products.
3. Conditions for Buyer Protection
To make a claim, the following requirements must be met:
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The purchase was processed and documented via our platform.
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The claim is submitted within [period, e.g. 30 days] of the delivery date.
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You tried to resolve the issue directly with the seller before filing a Buyer Protection claim.
4. Eligible Problems
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Undelivered items: If the item does not arrive within the stated delivery time, you can make a claim.
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Incorrectly described items: If the item delivered differs significantly from the product description, you can request a refund or replacement.
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Damaged or Defective Items: Products that are defective or damaged during shipping are also eligible.
5. Exclusions
The following cases are excluded from buyer protection:
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Items not purchased through our platform.
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Problems reported outside of the claim period specified by us.
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Items that have been intentionally altered, misused, or otherwise damaged.
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Situations in which the seller can prove that he has properly delivered the product.
6. Claims process
To file a claim, follow these steps:
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Contact the seller: First, try to resolve the issue directly with the seller.
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Submitting a claim: If the issue is not resolved, submit a claim using our Buyer Protection form. Provide the following information:
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order number
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description of the problem
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Evidence (e.g. photos, emails, shipping receipts)
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Processing time: We will review your application within 2-3 days and keep you updated on the status.
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Solution: Depending on the outcome of the review, you will receive a refund, replacement or other appropriate solution.
7. Refunds and Replacements
If your claim is approved, we offer the following solutions:
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Refund: The purchase price will be refunded to the original payment method.
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Replacement: You will receive a replacement item or service, if available.
8. Data protection and security
All information provided as part of the claims process will be treated confidentially and used solely to process your claim.
9. Contact
If you have any questions about this Buyer Protection Policy or an ongoing claim, please contact us at:
Instagram: Luxurywearglobal
10. Amendments to the Directive
We reserve the right to change this Buyer Protection Policy at any time. Changes will take effect upon posting on our platform. Please check the policy regularly to stay informed of updates.
closing remarks
Our goal is to provide you with a safe and pleasant shopping experience. This Buyer Protection Policy is designed to protect your rights and ensure that problems are resolved quickly and fairly. Thank you for placing your trust in us.
